REFUND POLICY

Last updated: July 12, 2026

This Refund Policy applies to eligible products and services sold by Momentum Digital Commerce LLC, including products and services sold through websites, online stores and consumer-facing brands operated by the Company.

By completing a purchase, you acknowledge that you have reviewed this Refund Policy together with the applicable product description and our Terms and Conditions.

Nothing in this Policy limits any mandatory consumer right that cannot legally be waived.

1. COMPANY INFORMATION

Legal entity: Momentum Digital Commerce LLC
State of formation: Wyoming, United States
Business activities: Digital products, ecommerce, online education, consulting and mentorship services
Customer support: hola@momentumacademia.digital
Website: www.momentumacademia.digital

2. GENERAL 7-DAY REFUND PERIOD

Unless a product page, checkout page or written agreement provides a longer or more favorable period, eligible digital product purchases are covered by a 7-calendar-day refund period.

The period begins on the date that:

  • The order is completed; or
  • Access to the digital product is delivered,

whichever occurs later.

To request a refund, you must contact us before the applicable refund period expires.

A refund request submitted after the applicable period may be denied unless:

  • The product was not delivered
  • The product is materially defective
  • A longer refund period was expressly offered
  • Applicable law requires a refund
  • We approve an exception at our discretion

3. ELIGIBLE DIGITAL PRODUCTS

Subject to the exclusions in this Policy, the 7-day refund period may apply to:

  • Ebooks
  • Digital guides
  • Templates
  • Downloadable files
  • Recorded courses
  • Audio programs
  • Video programs
  • Educational resources
  • Digital bundles
  • Online training programs
  • Other products identified as eligible on the applicable sales page

To qualify, the purchase must generally:

  • Be made directly through an authorized website or store operated by us
  • Be identifiable using the customer’s email address or order number
  • Be requested within the applicable period
  • Not involve fraud, abuse or repeated misuse of our refund policy
  • Meet any clearly disclosed product-specific conditions

4. HOW TO REQUEST A REFUND

Refund requests must be sent to:

Email: hola@momentumacademia.digital

Use the subject line:

Refund Request – Order [ORDER NUMBER]

Please include:

  • Your full name
  • The email address used during checkout
  • Your order number
  • The product or service purchased
  • The purchase date
  • A brief explanation of the request

An explanation helps us identify product, delivery or support problems, but will not be required where applicable law allows a customer to withdraw without providing a reason.

We may request additional information reasonably necessary to verify the purchase and prevent fraud.

5. DIGITAL DELIVERY ISSUES

If you have not received your digital product, please check:

  • Your spam or junk folder
  • The email address entered during checkout
  • Whether your inbox has available storage
  • Whether the payment remains pending
  • Whether the purchase appears in your customer account

You may contact us for assistance at hola@momentumacademia.digital.

When a delivery problem can reasonably be resolved by correcting an email address, resending an access link or restoring account access, we may attempt to resolve the problem before issuing a refund.

Failure to immediately locate the delivery email does not automatically establish that the product was not delivered.

6. USE OR CONSUMPTION OF DIGITAL PRODUCTS

Where permitted by applicable law, a refund may be denied when records reasonably demonstrate that the customer has substantially used, consumed, copied or completed the product before requesting a refund.

Relevant activity may include:

  • Downloading all or substantially all materials
  • Completing a substantial portion of a course
  • Accessing most lessons or modules
  • Attending or receiving the full service
  • Copying, distributing or misusing the content
  • Requesting a refund immediately after obtaining the primary benefit of the product

This provision is intended to prevent refund abuse and does not limit mandatory rights relating to defective, misrepresented or undelivered products.

When we approve a refund, all licenses and access rights associated with the purchase end immediately.

7. PRODUCTS THAT MATERIALLY DIFFER FROM THEIR DESCRIPTION

Contact us if you believe that a product:

  • Was not delivered
  • Is inaccessible because of a problem controlled by us
  • Is materially incomplete
  • Is materially different from the description shown before purchase
  • Contains a significant technical defect

We may first attempt to correct the issue by:

  • Resending access
  • Replacing a file
  • Correcting an account
  • Providing the missing material
  • Moving access to another platform
  • Offering other reasonable technical assistance

If the issue cannot be corrected within a reasonable period, you may be eligible for a refund or another appropriate remedy.

8. NON-REFUNDABLE ITEMS

Except where required by applicable law or expressly stated otherwise, refunds may not be available for:

  • Requests submitted after the applicable refund period
  • Products that have been substantially consumed or completed
  • Unauthorized account sharing
  • Products copied or distributed in violation of our license
  • Purchases made through unauthorized sellers
  • Customer failure to use or complete the product
  • Customer lack of time
  • A change in personal circumstances
  • Failure to achieve a particular personal, educational, professional or financial result
  • Incompatibility with a device when requirements were clearly disclosed
  • Incorrect customer information when the issue can reasonably be corrected
  • Previously refunded purchases
  • Repeated purchases followed by repeated refund requests
  • Fraudulent transactions
  • Custom or personalized work after work has begun
  • Completed consulting or mentorship sessions
  • Missed scheduled sessions
  • Donations, tips or voluntary contributions
  • Gift cards or promotional credits, where legally permitted

This section does not affect rights relating to products that are defective, not delivered or materially different from their advertised description.

9. CONSULTING AND MENTORSHIP SERVICES

Consulting, mentorship, strategy calls and other scheduled services are subject to the conditions displayed at the time of booking.

Unless different terms are disclosed:

  • A customer may request cancellation or rescheduling at least 24 hours before the scheduled time
  • A session cancelled with less than 24 hours’ notice may be considered used
  • A missed session or no-show may be considered delivered
  • A completed session is non-refundable
  • Unused sessions may expire after the validity period shown in the offer
  • A refund does not apply solely because the customer did not achieve a desired result

If we cancel a scheduled session and cannot offer a reasonable replacement date, the customer may request a refund for the affected session.

10. CUSTOM SERVICES AND PROJECTS

Custom consulting, design, implementation, marketing, development or other personalized services may require:

  • An initial deposit
  • Milestone payments
  • Payment in advance
  • A separate proposal or service agreement

Unless the applicable agreement states otherwise:

  • Deposits become non-refundable once work begins
  • Completed milestones are non-refundable
  • Payments covering already performed work are non-refundable
  • Refunds do not apply to work approved by the customer
  • Unperformed portions may be refunded when we cancel the service and do not provide a suitable alternative

Product-specific service agreements control when they conflict with this general Policy.

11. SUBSCRIPTIONS AND RECURRING PAYMENTS

If a product includes recurring billing, the frequency and price will be displayed before purchase.

You may cancel future renewals according to the instructions provided through your account or by contacting hola@momentumacademia.digital.

Cancellation prevents future charges but does not automatically refund a charge that has already been processed.

A recent renewal may be eligible for a refund when:

  • The request is submitted within 10 calendar days of the renewal
  • The subscription has not been materially used after renewal
  • A refund is required by applicable law
  • Product-specific terms provide a refund

Access may continue until the end of the paid billing period or end immediately when a refund is issued.

12. PAYMENT PLANS

A payment plan is a commitment to pay the full purchase price in installments. It is not a month-to-month subscription unless expressly described as one.

Cancellation of access does not automatically cancel outstanding installments after the refund period expires.

If a refund is approved during the applicable refund period:

  • Future installments will be cancelled
  • Eligible amounts already paid will be refunded
  • Access will be terminated
  • The customer must stop using and delete downloaded materials where reasonably possible

Failure to use the product does not automatically cancel payment plan obligations.

13. BUNDLES, BONUSES AND ORDER BUMPS

When a purchase includes:

  • Bonuses
  • Order bumps
  • Upsells
  • Downsell offers
  • Bundled products
  • Complimentary access

A refund of the main product may result in the termination of access to all related bonuses and bundled content.

Separately purchased order bumps, upsells or additional products may have their own refund eligibility and refund period.

Refunds may be calculated based on the actual amount paid for the refunded item.

14. PROMOTIONS AND DISCOUNTS

Refunds for discounted purchases are based on the amount actually paid by the customer, not the product’s standard or advertised reference price.

Promotional credits, discount codes, gifts and bonuses have no cash value unless applicable law requires otherwise.

A promotion does not eliminate mandatory consumer rights.

15. APPROVED REFUNDS

Approved refunds will generally be issued to the original payment method.

We may not be able to issue a refund to:

  • A different payment card
  • A different bank account
  • Another person
  • A payment method unrelated to the original transaction

After we process a refund, the customer’s bank, payment provider or card issuer controls how long it takes for the funds to appear.

Currency conversion differences, international transaction fees, bank fees and payment-provider charges not retained by us may not be recoverable.

16. PARTIAL REFUNDS

We may offer a partial refund when:

  • Only part of a bundle was affected
  • Part of a service was already completed
  • A portion of the order was successfully delivered
  • A product-specific agreement provides for a partial refund
  • A partial remedy is appropriate under applicable law

We will explain the calculation when a partial refund is offered.

17. REFUND ABUSE AND FRAUD

We may deny a voluntary refund request when there is reasonable evidence of:

  • Repeated refund requests across multiple products
  • Purchasing with the apparent intention of copying content
  • Unauthorized sharing or resale
  • False claims of non-delivery
  • Identity or payment fraud
  • Use of multiple accounts to obtain repeated refunds
  • Threats intended to obtain benefits beyond the published Policy
  • A refund request made after substantially consuming the product

This section does not permit us to deny any refund or remedy that is legally mandatory.

18. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us before filing a chargeback so we can investigate and attempt to resolve the issue.

Submitting a refund request does not guarantee approval, and filing a chargeback does not automatically create a right to retain access to the product.

When a payment dispute is opened, we may:

  • Suspend access to the disputed product
  • Preserve relevant transaction records
  • Submit proof of purchase and delivery
  • Submit login, download or access records
  • Submit relevant customer communications
  • Provide the applicable checkout terms and policies

Knowingly filing a false or fraudulent payment dispute may result in permanent restriction from future purchases.

Nothing in this section limits rights available through applicable law or a payment provider.

19. INTERNATIONAL CONSUMERS

Customers may have additional non-waivable rights under the laws of their place of residence.

For customers in jurisdictions that provide a statutory withdrawal period, this Policy does not replace or reduce those mandatory rights.

For digital content delivered immediately, customers may be asked during checkout to:

  • Request immediate delivery or access
  • Consent to performance beginning during the statutory withdrawal period
  • Acknowledge that the right of withdrawal may be affected once delivery or performance begins

Any such acknowledgment will apply only to the extent permitted by applicable law.

20. ARGENTINE CONSUMERS

When mandatory Argentine consumer law applies, customers may have a statutory right to revoke an online purchase within the legally established period.

Where required, the applicable customer-facing website should provide a visible and accessible “Botón de Arrepentimiento” or equivalent cancellation mechanism.

The statutory right may be subject to exceptions established by applicable law, including certain circumstances in which a digital product or service has already been effectively used or consumed.

Requests made through a legally required cancellation mechanism will be handled according to the applicable mandatory rules.

Nothing in this Policy limits legally protected Argentine consumer rights.

21. EUROPEAN CONSUMERS

Where European consumer law applies, consumers may have a statutory withdrawal period for qualifying distance contracts.

For digital content that is supplied immediately, the statutory withdrawal right may be affected when the consumer:

  • Expressly requests that delivery begin immediately
  • Provides the required consent
  • Acknowledges the legal consequence of beginning delivery

Nothing in this Policy limits mandatory rights relating to defective or non-conforming digital content.

22. CHANGES TO THIS POLICY

We may update this Refund Policy when we change:

  • Our products or services
  • Delivery methods
  • Refund procedures
  • Payment methods
  • Applicable legal or regulatory requirements

The updated Policy will be posted with a revised “Last updated” date.

The Policy displayed at the time of purchase will generally apply to that transaction unless a later change is more favorable to the customer or is legally required.

23. CONTACT US

Refund requests and questions may be sent to:

Momentum Digital Commerce LLC
Wyoming, United States
Website: www.momentumacademia.digital
Email: hola@momentumacademia.digital

Recommended subject line:

Refund Request – Order [ORDER NUMBER]